Shipping & Return Policy

Every item on www.thejjsown.com is either handcrafted when you order or produced in limited quantities, so in some instances, same day shipping is not available. www.thejjsown.com takes enormous pride in every product we offer and strive to deliver them in the best possible condition in a reasonable time.

While there are many things we do to mitigate the risk of shipping perishable items around the country, there are unfortunately some things outside of our control like the weather and delays once the package is in the hands of our shipping partners. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

If you are placing an order for a time-sensitive event, we recommend placing your order early and having it arrive early. A majority of our products are shelf stable and only require refrigeration after opening. In some instances due to weather or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.

www.thejjsown.com is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, or inaccurate shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. 

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been shipped, the address can not be altered.

There are no returns, modifications, or cancellations allowed on any orders once it has shipped.

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses. 

My item(s) arrived damaged. What do I do?
Contact our customer care team by sending an email to [email protected]. Please include your order number, the name of the product, pictures of the damaged product and details of the damage. 

*We understand that sometimes items get damaged and will work to resolve the situation quickly. Due to current limitations of our system we are unable to offer replacements for damage/broken merchandise. However we offer full refunds for the damaged/broken merchandise.*